Everything You Need To Know About Macy’s Santaland

Macy's Santaland, Santa Claus, Saint Nick, North Pole, Pictures with santa

’Tis the season to celebrate. Join us at Macy’s stores across the country for a special holiday experience — Santaland! Read on to learn more about it…

starWhat is Macy’s Santaland?

A magical, winter wonderland where you can take a picture with Santa and tell him what’s on your wishlist.

starWhere and when can you visit?

From 11/24 through 12/24 in NYC, San Francisco, Seattle and Philadelphia.

winter, Macy's Santaland, Pictures with santa

A tour of Santaland in Macy’s Herald Square, 2016.

starIs there a reservation system?

Actually, new for this year, we have an online reservation system in place for our Santaland in NYC at Macy’s Herald Square. Make sure you reserve your place in line prior to visiting. Reservations can be made starting November 20 for opening day (11/25) on macys.com/santaland. (Note: Reservations are not available for the other locations.)

winter, Macy's Santaland, Pictures with santa

starIf we can’t make it there in person, is there a way we can send a letter to Santa?

Absolutely! And for every letter you write to Santa (online or in-store), we’ll donate $1 to Make-A-Wish America, up to $1M. Go to macys.com/believe to send one now.

starAre there other events happening?

Yes! We have tree lightings, holiday parades, light shows, and of course our holiday window displays at Macy’s across the country. Find out where & when you can see them here.

For more holiday event info, check out macys.com/events.

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  1. I am very frustrated. I went to the cme2.com website to download the Santa pix we paid for, and it’s NOT the correct website. PLEASE HELP!!!!!! Email me at

    1. We’re sorry for the trouble with your pictures, Erika — can you please share more details with our team in an email to care@macys.com so we can try to help? We also recommend removing or modifying your comment as it contains your personal information and we value your privacy. Thank you! – Nora at Macy’s

    1. Hi, Karen — could you please send us more information in an email to care@macys.com so we can try to assist with your photos? Thank you! – Nora at Macy’s

  2. I had the time of my life. For the first time ever I’ve gone to give Santa my wish list. Lol I’m such a big kid. It’s a great experience and I would recommend it to everyone. I’m an adult and I thoroughly enjoyed it. No kids in our group. So much fun, especially the elves. Big shout out to Dumpling, FruitCake, Pecan Pie, Snow Drop, Tiramisu, and Luna. Thanks guys you made the experience worth it. And a special shout out to Mr. Claus. From your Jamaican friend.

  3. I went and saw santa and bought a photo from the downtown Macy’s in Seattle. They said I could go online and download the digital imagine. I have the code and pin but not the website? Is there one?

    1. Thanks for asking, Katie — we recommend for you to contact our Santaland support at 212-494-1917. Hope this helps! -Nora at Macy’s

    1. Hi, Catherine — Santaland is part of the experience as you make your way to meet Santa. You can check our more details at the links above. Thanks for reaching out! – Nora at Macy’s

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