Does every Macy’s store offer the service?
The Macy’s Personal Design Studio is available at all Macy’s locations featuring a fine jewelry department—call your nearest store!
How much does the Personal Design Studio service cost?
Customers can bring their dream designs to life for an affordable, non-refundable design fee of $300 plus the final cost of the completed piece.
A piece designed by a Macy’s executive, inspired by a friend’s tattoo that served as a symbol of hope.
How do you start the design process?
Simply visit a participating Macy’s fine jewelry counter and inquire about the Personal Design Studio and jewelry customization. From there, you’ll fill out a form including budget information as well as a written description of the requested design. There is also the option to upload related images and a Macy’s associate will help translate your vision into a concrete design.
How long does it take to bring these ideas to life?
Within seven days, a professional jewelry designer will turn ideas into a Computer Aided Design (CAD) and create a 3D wax model. Then the customer will get a chance to approve the image and wax model in-store and request changes if desired. Once final approval is given, production begins and within approximately 21 days, the finished custom design arrives to the store. The whole process from request to completion takes about 28 days.
Are gemstones available for purchase?
Clients may purchase either new precious and or semi-precious gemstones (excluding diamonds) through the Macy’s Personal Design Studio, or incorporate stones they already own to their custom piece.
What settings are used for the custom pieces?
The Macy’s Personal Design Studio service utilizes precious metals, gold, silver and platinum for the setting.